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INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, share or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment
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This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
February 02, 2017
Bruce & Karen R.
I just wanted to send a quick thank you letter for the excellent work you did for us installing our new air conditioner. Everything about the job went smoothly due to your staff’s “Can-Do” attitude and we are super pleased with our purchase. I had a feeling right from the first call back from Gavin that I was going to be looked after like a valued customer! Within a couple of business days of that first interaction, Gavin had me scheduled for a visit for a site evaluation and air conditioner selection. When Michael showed up for the site visit he was right on schedule and he patiently spent over 90 minutes with me helping me decide which air conditioner would be the best fit for me from a cost, size, noise level, energy consumption, and warranty perspective. After I decided on the right unit for me, we walked through the installation process to make sure everything would physically fit and connect well to my existing furnace, just so there wouldn’t be any problems with where I wanted the new air conditioner located.
When the work crew ascended on our house a couple of days later, again they were on schedule. Some of the team worked quickly to remove the old air conditioner and clean up that existing installation while others on installation of the new unit at the new location. The installers were awesome! They were respectful of our home and our curious little dog. They cleaned up after they were done including properly disposing of the old existing air conditioner. They even assisted with the warranty registration process.
I am simply amazed that every step of the process was treated with exactly the same customer first attitude! It’s rare to deal with a trade where every member of the team is so totally customer focused!
Thank you Provincial! We love our new air conditioner!