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I emailed them late one evening about having an annual service inspection done.  I got an initial email reply within minutes of me sending in my email last night.  This morning I got an appointment booking phone call.  I got the “we are on our way” call from the service tech 20 minutes before they arrived.  After the work was done I got a detailed explanantion of what was done to the furnace & the technician patiently answered all my questions. A job well done….Super Service!!!!!