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I emailed them late one evening about having an annual service inspection done. I got an initial email reply within minutes of me sending in my email last night. This morning I got an appointment booking phone call. I got the “we are on our way” call from the service tech 20 minutes before they arrived. After the work was done I got a detailed explanantion of what was done to the furnace & the technician patiently answered all my questions. A job well done….Super Service!!!!!